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FBA Navigators – Privacy & Cookie Policy

Effective Date: 29/03/2025

1. Introduction

FBA Navigators Ltd is committed to protecting your privacy and handling your data in a transparent and secure manner. This Privacy & Cookie Policy outlines how we collect, use, store, and protect your personal information, in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

2. Who We Are

FBA Navigators Ltd
21 Navigation Business Village, Navigation Way, Ashton on Ribble, Preston, PR2 2YP
Email: [email protected]
ICO Registration Reference: ZB881506

3. What Data We Collect

We may collect and process the following types of data:

  • Name and contact information (e.g., email, phone number)

  • Account login details (encrypted)

  • Payment and transaction information

  • Course activity and community engagement data

  • Device, browser, and technical information

  • Marketing preferences

  • Cookie and tracking data

4. How We Collect Your Data

We collect data when you:

  • Register for an account or subscribe to a membership

  • Make a purchase or payment

  • Access course materials or live rooms

  • Submit a form or support request

  • Engage with our community

  • Interact with our emails or website

  • Accept cookies or tracking tools

5. How We Use Your Data

We use your personal data to:

  • Deliver your membership, courses, and live sessions

  • Manage your account and process payments

  • Provide support and communicate updates

  • Improve our platform and services

  • Send marketing communications (with your consent)

  • Fulfil legal, tax, and contractual obligations

We process your data under the following lawful bases:

  • Consent

  • Contractual necessity

  • Legal obligation

  • Legitimate interest

6. Marketing Communications

We only send marketing emails if you have given explicit consent. These may include course updates, offers, tips, or community news.

You can unsubscribe at any time by:

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience, personalise content, and analyse website traffic.

Types of Cookies We Use:

  • Essential Cookies: Enable secure login and site functions

  • Analytics Cookies: Track usage patterns (e.g., Google Analytics)

  • Performance Cookies: Monitor website performance and errors

  • Marketing Cookies: Support affiliate tracking and personalised promotions

When you first visit our site, you will be prompted to accept or reject non-essential cookies. You can change your preferences at any time via your browser settings.

8. Sharing Your Data

We do not sell your personal data. We may share your data with trusted service providers who help us deliver our services, including:

  • Payment processors (e.g. Stripe, PayPal)

  • Hosting and course platforms (e.g. Kajabi)

  • Email providers (e.g. Mailchimp, MailerLite)

  • Affiliate tracking and analytics tools

  • Virtual assistants and contractors (under strict confidentiality agreements)

All third parties are GDPR-compliant and act under our instructions only.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data, including:

  • Secure servers with encrypted access

  • Role-based access control

  • Regular monitoring and security updates

  • Confidentiality agreements with all team members and contractors

If a data breach occurs, we will notify affected users and the ICO as required by law.

10. Your Rights

You have the following rights under UK GDPR:

  • Access your personal data

  • Correct or update your data

  • Request deletion (“right to be forgotten”)

  • Object to or restrict processing

  • Request data portability

  • Withdraw consent at any time

  • Lodge a complaint with the ICO (ico.org.uk)

To exercise these rights, email: [email protected]

11. Data Retention

We only keep your data for as long as necessary:

  • While your account or subscription is active

  • To meet legal and tax requirements (e.g., 6 years for financial records)

  • Until you request deletion (subject to legal exceptions)

Inactive or outdated data is regularly reviewed and securely deleted or anonymised.

12. International Data Transfers

Some of our service providers (e.g., Kajabi) may store data outside the UK. Where applicable, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs), to protect your data.

13. Policy Updates

We may update this Privacy & Cookie Policy from time to time. Significant changes will be communicated via email or posted on this page.

14. Contact Us

If you have any questions about this policy or your data:

FBA Navigators Ltd
[email protected]
21 Navigation Business Village, Preston, PR2 2YP

By using our services, you confirm that you have read and agree to this Privacy & Cookie Policy.